Return and Exchange Policy

We are committed to providing high-quality products and excellent service to our customers. To ensure your rights and interests, we have established the following return and exchange policy:

1. Return and Exchange Period

   • Customers can apply for a return or exchange within 7 days of receiving the goods if any quality issues are found.

2. Conditions for Return and Exchange

   • Returns and exchanges are accepted only under the following conditions:
     • The received products have quality issues, such as damage, contamination, or discrepancies with the order.
     • The products must remain in their original packaging and be unused, with a valid purchase proof provided.

3. Situations Where Returns and Exchanges are Not Accepted

   • Returns and exchanges are not accepted for personal reasons or issues not related to product quality.

4. Return and Exchange Process

   • Please contact our customer service team within 7 days of receiving the goods via phone or email, explaining the reason for the return or exchange and providing relevant proof.
   • Our customer service team will contact you within 24 hours to confirm the details and arrange logistics.

5. Fee Explanation

   • For returns and exchanges due to product quality issues, the related logistics costs will be borne by our company.
   • Applications for returns and exchanges not related to product quality issues will not be accepted.

6. Special Instructions

   • All returns and exchanges must be confirmed and approved by our customer service team before proceeding.
   • The company reserves the final interpretation right of the return and exchange policy.